Terms and Conditions

Introduction and License

Chances is an online casino operated under the license regulated by the British Columbia Lottery Corporation (BCLC). We provide a range of real-money gambling services, including online casino games, sports betting, and other gaming opportunities. By accessing our services, you agree to comply with these Terms and Conditions, which govern your use of our platform.

Eligibility

To participate in the services provided by Chances, you must be at least 18 years of age. It is your responsibility to verify your eligibility to play in accordance with the laws of your jurisdiction. Users from regions where online gambling is prohibited are strictly forbidden from accessing or using our services.

Account Rules

• Each user is permitted to create only one account.
• You must complete mandatory Know Your Customer (KYC) verification, which includes providing valid identification and proof of address.
• You are responsible for maintaining the confidentiality of your account details, including your username and password.
• Any unauthorized access or use of your account must be reported to the support team immediately.
• In the event of account misuse, including but not limited to sharing your account with others or using multiple accounts, Chances reserves the right to suspend or terminate your account.

Deposits and Withdrawals

• All deposits must be made using payment methods that comply with our accepted payment providers.
• You are required to complete the necessary verification processes before making withdrawals.
• Transactions may be subject to processing times and limits, which will be communicated during the transaction process.
• In compliance with Anti-Money Laundering (AML) regulations, we may request additional documentation for large transactions.
• General withdrawal timelines may vary based on the payment method chosen.

Prohibited Activities

• The following activities are strictly prohibited on the Chances platform:
  • Cheating or attempting to manipulate game outcomes.
  • Engaging in fraudulent activities, including identity theft.
  • Abuse of bonuses, promotions, or other offers.
  • The use of automated systems or bots to gain an unfair advantage.
  • Exploiting system errors or malfunctions in any way.

Limitation of Liability and Termination

Chances reserves the right to suspend, restrict, or permanently close any account if we suspect violations of these Terms and Conditions, regulatory compliance issues, or any suspicious activity. In such cases, any remaining balance in the account may be forfeited.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms that will be detailed at the time of offering.
• Players must meet wagering requirements before being able to withdraw any bonus funds.
• Chances reserves the right to modify or cancel bonuses at any time without prior notice.

Fair Play and Game Integrity Rules

• All games provided by Chances are subjected to rigorous testing and are designed to ensure fair play.
• We utilize Random Number Generators (RNG) to guarantee that all game outcomes are completely random and fair to players.

Fraud Prevention and Security Monitoring

• Chances employs advanced security measures and monitoring systems to detect and prevent fraud.
• Any suspicious activity will be investigated, and appropriate actions will be taken according to our policies.

Dispute Resolution and Complaint Handling Process

• In the event of a dispute, players should first contact the support team to resolve the issue.
• If the dispute is not resolved satisfactorily, players may escalate their concerns to relevant regulatory authorities.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Canada. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in British Columbia.

Responsible Gambling Measures and User Protection Tools

Chances is committed to promoting responsible gambling. We provide tools and resources to help players manage their gambling behavior, including self-exclusion options, deposit limits, and access to support organizations for gambling addiction. Players are encouraged to gamble responsibly and seek help if they feel their gambling is becoming a problem.

By continuing to use our services, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.